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Yousuf Karodia

TOPIC: Bringing BPO to South Africa

Yousuf Karodia opens the line of communication between clients, customers, and businesses to get the business’s message across its internal and external platforms. With over 5 years in both internal and external communication, Yousuf has experience in management consultation, team building, professional development, strategic marketing implementation, and company collaboration.

www.surgo.co.za

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za