Yolande is a contact center professional who believes in the value of people, process, and technology. She is a qualified life coach and NLP practitioner.
She has more than 15 years’ experience in contact centers, where she held roles from agent level to heading up the quality and training functions within BPO’s for various industries and had won the BPESA regional accolade for quality.
Yolande finds herself working side by side with Contact Center Operations Teams and has impressive insight into how effective training and quality can drive performance.
