The functions of a properly established, managed and functioning Professional Body.

  • What they are?
  • What they are not.
  • How they contribute to the Performance Management challenge in any company of any size?
  • Why CPD is one of the most useful tools in a Professional Bodies arsenal?
  • Professional Bodies and their Transformational Tools.
  • Why a Professional Body has the potential is to lead the Branding Crusade in sectors which otherwise are not considered vital or true economic diamonds?


Takeaways for the individual:

  • Understanding that “Designations” distinguish you in the marketplace and provide you with Professional Identity
  • Understanding that you have a Competency, Behavioral and Lifelong Learning Obligation and make that commitment when you accept your Professional Designation
  • Understand what your membership and affiliation to your Professional Body means in your life.

Takeaways for the company:

  • Understand that the Professional Body becomes a crucial partner in your Performance Management Process of every Staff Member
  • Understand that your Trade Association working in-concert with your Professional Body has the capacity to offer you a Grading which can distinguish your company as truly compliant and excellent in the marketplace

For the Provider:

  • Become part of your client sector’s inner circle
  • Have the vistas of an entire sector opened for you with regard to whole qualification and CPD Training
  • Have the Professional Body do your networking and marketing for you

For the BBBEE Rating Consultant and Agency:

  • Understand how limited your days are if you make no effort to truly understand the business of the Professional Body
  • Buy-into Professional Body Transformation initiatives to do your jobs properly

Presenter: Dr Ivor Blumenthal


  • Matriculated at King Edwards VII (KES)
  • Studied Law and Psychology at Wits
  • Did Psychology Post Graduate Studies at RAU
  • Completed a Post Graduate Diploma in Management at Wits Business School
  • Completed a Phd. In Technology and Innovation at Da Vinci University

Work History:

  • Clerked for a Supreme Court Justice.
  • Has worked in General Management in the Banking and Printing Sectors.
  • Was Station Manager of ChaiFM and has run his own shows on Chai FM, Radio Today and Summit Television
  • Currently hosts Contemporary Business on Radio Today
  • Has published over 500 articles and writes two columns for The Star Newspaper
  • Has published a book : “50 Shades of Greed”
  • Served as a member of the National Skills Authority
  • Served as a member of three Standard Generating Bodies for SAQA
  • Served as a member of the Professional Body Steering Committee for SAQA
  • Established a Hotel Management and Business School in Marbella, Spain – Le Roche

Leadership Roles:

  • City Councillor for Johannesburg – 1995 to 2000
  • Vice Chairperson of Our Parents Home
  • CEO: Furniture Industries Training Board
  • CEO : The Association of Personal Service Organisations (APSO)
  • Chairperson : The Services SETA
  • CEO : The Services SETA
  • Vice Chairperson : World Skills
  • Board Member : European Marketing Confederation
  • Board Member : International Certification Council
  • Council Member of the European Union Social Dialogue – Personnel


CEO of ArkKonsult – Establishing Trade Associations, Professional Bodies, Skills Trusts and Institutes of Training and Development.


A Consultancy established to correct the power imbalances in the workplace.


For Industries:

  • Building Trade and Employer Associations
  • Building Professional Bodies and Confederations of Professional Bodies
  • Establishing Quality Assurance systems for Provision
  • Building Social Partnerships in Industries
  • Establishing and managing Skills Trusts in Industries

For Companies:

  • Gearing your Business for BBBEE Compliance and Achievement
  • Establishing Employee Share Schemes and participative management initiatives in the workplace
  • Reducing the BBBEE Risk and Threat and empowering the business for sustainability


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


Tel: 010 003 0020