Tanya Phillips is an accomplished leader and is considered a stalwart of the Call Centre Industry. As Operations Director for some of the leading Outsource Providers in South Africa she has developed comprehensive experience, including multi-site management, inbound and outbound operations and in-sourced, outsourced and co-sourced solutions.
Her experience extends to project management and implementation of new contact centres as well as improving existing contact centre operations in both an operational and strategic management role, both locally and abroad.
In more recent roles Tanya extended her portfolio to include and specialise in CX, shared services and analytics and has focussed extensively on building robust analytical frameworks that transform data into meaningful insights that motivate and drive operational and organisational change.
Tanya Phillips holds an MBA, formal qualification in HR Management and has certification in COPC: High Performance Management Techniques and COPC: Quality Playbook with honours. She is a successful change agent and coach and is a skilled and experienced digital transformation specialist.
Tanya is an active participant in various industry efforts and organisations, currently is Chairperson of the Professional Body and has won numerous related local and international awards, both individually and as part of the teams she has represented.
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.
Tel: 010 003 0020