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Submit a Presentation Abstract for the Africa’s Calling Contact Centre Conference 2020

Cape Town: June 2020
Durban: July 2020
Johannesburg: August 2020

Deadline for submission of abstracts: 31st  March 2020
Notification: 4th  April 2020
Reviewers: CCMG Advisory Board members
Submit abstracts: https://www.ccmg.org.za/page/2020callforspeakers

Sometimes we do not have to look further for inspiration and motivation than our own doorstep. Transformation and innovation – the two strongest forces that drive the Contact Centre industry are the same energies moulding the African economic, political and social landscape.

The fight for survival is real.

As our Contact Centre industry evolves, we naturally arrive at a crossroad in our path where we have to make important decisions. Do we continue on the same path as before, or do we take a road less known, but one that will take us to recognition and “alpha” status on the African continent? The professional body has chosen the latter and has dedicated the following years to expanding its reach beyond South Africa, forging partnerships and collaborations with other Contact Centre hubs all over the African continent.

To celebrate this strategic expansion, we have extended the invitation for 2020,  the theme of Africa’s Calling – calling  the  continent, as the people and certainly as a Contact Centre powerhouse.

We invite you, as an expert from the African continent, to join us on this journey and share your wealth of knowledge as a speaker at the “Africa’s Calling” Contact Centre Conferences and Exbo in Cape Town, Durban and Johannesburg, 2020. We invite you to be part of the success.

We invite you, as an expert from the African continent, to join us on this journey and share your wealth of knowledge as a speaker at the “Africa’s Calling” Contact Centre Conferences and Exbo in Cape Town, Durban and Johannesburg, 2020. We invite you to be part of the success.

Apply to be a Speaker

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za