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Sean Moss – TalkSure

The Gamification of the Sales Force to increase Productivity

  • Grouping individuals based on behavior & productivity drives sales
  • Hunters & Farmers within the sales force should be treated differently
  • Recognize that each group is different from the other
  • Focus on building your teams to support the differentiating drivers that motivate them

 

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za