Sean Moss – TalkSure

The Gamification of the Sales Force to increase Productivity

Grouping individuals based on behavior & productivity drives sales
Hunters & Farmers within the sales force should be treated differently
Recognize that each group is different from the other
Focus on building your teams to support the differentiating drivers that motivate them

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

CONTACT US

Tel: 010 003 0020
info@ccmg.org.za