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Sarina de Beer

Sarina is multi-faceted and multi-talented as one would expect from a woman with two master’s degrees and several other academic achievements. What defines this potent person is the irrefutable argument. Sarina can look at all of the data at our disposal, see patterns emerge, glean the root cause of the problem – and create a […]

Sarina is multi-faceted and multi-talented as one would expect from a woman with two master’s degrees and several other academic achievements.

What defines this potent person is the irrefutable argument. Sarina can look at all of the data at our disposal, see patterns emerge, glean the root cause of the problem – and create a narrative that may include several ways to create a solution that is impossible to question. Of course, in her role as the MD of Ask Afrika for so many years she has been exposed to every facet of our business and given her exposure across every category of business we have tackled makes her formidable.

Sarina is known for her desire to find the solution – and to dispense with the peripheral argument. And not afraid to write a proposal, ensure the sample is as it should be, interrogate the analytics – recommend changes and present the findings – whilst others may still be pondering the problem.

As the head of a large business the notion of ROI is always top of mind. Her solutions are intuitive and generally on the money too.

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

CONTACT US

Tel: 010 003 0020
info@ccmg.org.za