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Rudi Jansen


Rudi has been part of the South African BPO industry for 15 years, starting his career in recruitment in the SA banking sector. 

After relocating to Cape Town in 2013 he joined a leading Outsource Quality Assurance service provider working with many large BPO and captive Contact Centres. 

Having extensive experience in developing Quality Assurance standards, training and contact centre consulting he has had a front row seat in seeing and understanding various BPO operators across SA and UK. This gives him a unique understanding of operational challenges across various sectors.

Rudi joined Ascensos in 2023 as Head of People and now Global People Director, his focus at Ascensos is first and foremost “The People”, ensuring that employee wellbeing feeds back into the operation for optimal performance and results.