Richard J Nefdt – Reality Check

Business Leadership is Broken


  • Introduction to a simple to use, yet sophisticated Strategy Program that:
    • Activates individuals and groups within the organization to achieve great goals
    • Ensures everyone not only visualizes the end goal but delivers incrementally to the achievement thereof.
  • A unique experience of commanding potential.
  • Business Leadership creating Value.
  • Business Leadership becoming relevant.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


Tel: 010 003 0020