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Quintin van der Merwe – Telesure

Intraday Automation – the hyperdrive of daily real-time management.

  • How to achieve a proactive view of the whole day as Intraday Automation automatically tracks staff attendance and workload through the day, recommending in advance how to fix areas of crisis.
  • Seizing quit time and redeploying it to more productive work such as achieving coaching and training targets. Companies that automate their real-time activities will achieve stronger agent utilization.
  • Data can inform positive business change, with the technology to produce automation performance reports within 6 seconds this will free up team members time and provides the organization with total data transparency.