Quintin van der Merwe – Telesure
Intraday Automation – the hyperdrive of daily real-time management.
- How to achieve a proactive view of the whole day as Intraday Automation automatically tracks staff attendance and workload through the day, recommending in advance how to fix areas of crisis.
- Seizing quit time and redeploying it to more productive work such as achieving coaching and training targets. Companies that automate their real-time activities will achieve stronger agent utilization.
- Data can inform positive business change, with the technology to produce automation performance reports within 6 seconds this will free up team members time and provides the organization with total data transparency.