Inovo: Practical Ways to Optimise Contact Centre CX
As the face, voice, and personality of a business, the contact centre lies at the heart of a positive customer experience. Join Wynand Smit, CEO of contact centre solutions provider INOVO, as he discusses how to identify the biggest opportunities for improvement and the practical steps required to achieve customer experience excellence.
As the majority of companies begin to recognize the importance of the customer experience (as a competitive differentiator and a key performance measure), and the role that the contact centre plays in shaping this, a focus on CX has become a key requirement to be truly competitive in a challenging economic climate.
As the face, voice, and personality of a business, the contact centre lies at the heart of a positive customer experience. But as customers become more demanding and their loyalty becomes even harder to achieve and maintain, the pressure to adapt and improve becomes so much greater. From omni-channel, data, people, systems and process challenges to shrinking budgets and hyper-competition, a focus on CX is needed to drive every business forward.
But where to start?
Join Wynand Smit, CEO of contact centre solutions provider INOVO, as he discusses how to identify the biggest opportunities for improvement and the practical steps required to achieve customer experience excellence.
Speaker: Wynand Smit
With over 10 years of operational and strategic experience in the SA contact centre industry, Wynand’s understanding of technology and its application to business has benefitted multiple organisations across a variety of industries. As CEO of contact centre solutions provider INOVO, he is passionate about using the contact centre as a platform to drive positive change in a business.
About Inovo
INOVO offers contact centres a flexible way to service, sell to, or collect from customers across any channel – all with a view to transforming the customer experience, saving costs and driving efficiency and profitability. Through a collaborative approach, we provide award-winning technology, solutions and professional services that deliver better, measurable results.