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Pommie Lutchman

Pommie Lutchman is the founder and CEO of Ocular Technologies, the Chairman of the Board at the Contact Centre Management Group or CCMG (the registered professional body of the South African Contact Centre industry) and the Chief Innovation Officer (CINO) of OcularCloud™, Ocular Technologies’ Cloud Solutions division.

In a career that spans over two decades, Pommie played an in integral role in the Business Development and Integration Services divisions at Siemens Enterprise Networks, and, was instrumental in the implementation and management of the MultiChoice Distributed Call Centre network in the late 1990’s.

He now heads up Ocular Technologies, a specialist Customer Engagement & Digital Experience solution provider and tech incubator that provides Intelligent Interaction Management, Robotic Process Automation, Natural Language Processing and Cognitive Analysis & Design, as well as Contact Centre Technologies, Workforce Management & Social Media Integration solutions to the Southern Africa region.

A finalist in the “Top Black Male Entrepreneur” category at the 2011 Impumelelo Empowerment Awards, Pommie features regularly on the South African speaking circuit, providing Thought Leadership insights and advice on topics such as The Consumerisation of IT, Social Media in the Enterprise, Contact Centre Best Practices, Cognitive Computing & AI, and even Generation Theory.

A dedicated and diligent philanthropist, Pommie has committed much of his professional life to giving back to the community and, together with the Ocular team, has concentrated much of his corporate social investment initiatives on Sport and Education in South Africa, while also participating in various local and international fundraising events.

www.oculartechnologies.com

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za