HEADLINE SPEAKER: Paul Perry

Customer Experience (CX) and Employee Experience (EX) are intrinsically linked, and here at NICE I have the pleasure of working with prospective and existing customers on Engaging Employees to be the best that they can be, so they can deliver the ultimate in customer experience.

I have worked in the contact centre industry for over 25 years, and I have championed throughout my career, the need to engage employees. Make them feel emboldened, impassioned and supported to do the right thing for your customers.

I have worked as an analyst, in workforce planning, technical support, trainer, consultancy and sales. All of these roles have shown me the power of one employee, when nurtured and supported can effectively make all the difference to your CX and business outcomes.