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Patrick Carmody

INSIGHTWARE – Better Insights, Better Business.

Headset Solutions

Plantronics Manager Pro software-as-a-service (SaaS), gives our customers access to actionable insights for supported headsets which they can use to improve processes, employee performance and compliance. Thirteen customizable, searchable, easy-to-use reports deliver analytics on Assets Management and Adoption, Call Quality and Analytics and Health and Safety.

Presentation Outcomes:

  • Better Insights, Better Business (Plantronics Manager Pro software-as-a-service (SaaS).
  • Giving customers access to actionable insights for supported headsets which they can use to improve processes, employee performance and compliance.
  • Thirteen customizable, searchable, easy-to-use reports deliver analytics on Assets Management and Adoption, Call Quality and Analytics and Health and Safety.

Bio

Patrick Carmody assists Contact Centre’s & Solution Providers in understanding the importance of using a high quality contact centre headset from Global Manufacturers and offers a wide range of products and services – from Contact Centre / Unified Communication headsets and Service / SaaS / Maintenance Contracts.

 Drawing on 18 years’ experience in Contact Centre’s, Communications and IT, Patrick now focuses mainly on Business Development and User Headset Adoptions programmes. Passionate about Unified Communications in the Contact Centre’s and its possibilities, Patrick provides services that assist Clients with the fundamental requirements for their Contact Centre’s and the Agent that will be using the products.  Patrick has assisted some of the largest Contact Centre’s in Southern Africa with providing them with the correct solution within their environment.

Company Profile

Headset Solutions has been distributing leading brands into the African market for the last 29 years and is the current distributor for Poly (Plantronics & Polycom), Konftel and Jabra. With a national footprint and the largest inventory for headsets in Africa the company supports all of its partners. With more than 1 Million headsets sold over the last 10 years, Headset Solutions are South Africa’s leading supplier of headsets.

https://www.headsetsolutions.co.za/

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za