Orange: Except when you don’t. Because, sometimes, you won’t. And will you succeed? Yes! You will, indeed! The 3 E’s of CX

Strategic priorities can be are set to embrace new trends and behaviours of CX.

Change will continue and continue to accelerate- how to ride the tide
No Second chance to make a first impression
Ensure Consistence across all touchpoints
Bring the experience to life
Redefining the role of face-face channels

Presenter: Sudhir Juggernath

Sudhir Juggernath, a technologist with a passion for customer experience, an all-rounder when it comes to Telecommunications and IT, but more specifically Unified Communications, Collaboration and Contact Centres. He began his successful career in this field 21 years ago – Installing, Commissioning, Architecting, Designing, Consulting and selling PBX’s, Unified Communications, ACD’s, Contact Centres, IVR’s, Diallers etc. He has been instrumental in many cloud / hosted Contact Centre strategies, solution design and architectures, from as early as 2010.

Sudhir has gained extensive Global Industry experience and knowledge through the likes of Siemens, Atio, Neotel, BT Global Services, Dimension Data and Orange Business Service, the latter 3 being global leaders in the Contact Centres in their respective ways.

Sudhir has worked with the very best of technology vendors in the field of Unified Communications and Contact Centres like Cisco, Avaya, Genesys, Interactive Intelligence, Microsoft and Siemens.