Navlika Ratangee is currently the Managing Director of ICAS SA. A GIBS MBA graduate and Clinical psychologist with diverse experience in human capital management, behavioural risk, change management, managerial consulting, global management consulting, leadership, women in leadership, organisational resilience and organisational strategy.
She also has a wealth of experience in dealing with mental health in the workplace and has consulted to many South African corporates in this regard.
Navlika has an abundance of training, customer engagement experience and has been selected by McKinsey & Company for their WomEnpower event, developing future female leadership for the global community. She regularly acts as a guest lecturer at GIBS, is a group mentor for PGDip and MBA programmes, and research examiner for MBA programmes.
Completing her MBA in 2016 with distinction, Navlika was also awarded the prize as top graduate for the programme. She has furthered her executive education at Harvard Business School, Boston. Navlika has presented at many conferences locally and internationally and has also been a contributor of a chapter in 2 books Managing the COVID-19 vortex and Tourism, Travel and COVID-19, called Promoting personal and workplace mental health in the age of COVID-19. She is the editor of the recently published book called Improving Mental Health in the Workplace.
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.