Marco van Biljoen – Azuka
How Generational Differences affect the call centre industry
- Voice definitely isn’t dead, yet.
- Omni-Channel will forever be king
- Adjust your view of how you connect to your customers or else
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.