Lize Moldenhauer & Tebogo Molapisane – Omni HR
Workforce 2030: How AI is disrupting the Contact Centre
- The Top 10 Skills requirements as noted by the Future of Jobs Report.
- How will technology be used to enrich the channel experience.
- How people capabilities will enhance technology to improve the human touch within the omni-channel to deliver customer experience.
- Who owns the AI and 4thIndustrial Revolution debates and what collaboration will be required from IT, HR and other Business Units.
- Development Plans for Human Capital relevant to a dynamic rather than static future.
- Exponential development strategies versus lateral development curves.