Lauren Potgieter
Lauren Potgieter has extensive experience and knowledge of the local and global BPO and contact center outsourcing landscape, and has been involved in this industry for almost 20 years.
ABOUT THE CCMG
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.
CONTACT US
Tel: 010 003 0020
info@ccmg.org.za