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Jonathan Elcock – Comparisure

“Well if droids could think, there’d be none of us here” – Obi Wan Kenobi

  • Understanding the principles of human engagement and communication.
  • Understanding how bots are able to replicate these principles (via Comparisure Facebook bot demo).
  • Human vs. Bot – Appreciating the strengths and weaknesses of each.
  • The impact of bots on the contact centre environment and the workforce at large.