Jonathan Elcock – Comparisure
“Well if droids could think, there’d be none of us here” – Obi Wan Kenobi
- Understanding the principles of human engagement and communication.
- Understanding how bots are able to replicate these principles (via Comparisure Facebook bot demo).
- Human vs. Bot – Appreciating the strengths and weaknesses of each.
- The impact of bots on the contact centre environment and the workforce at large.