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Gerhard Visser (Snr)

The ingredients of the ideal skills cuisine in South Africa.

Managing Executive: eStudy

Gerhard is a professional management consultant; his specific strength is in the area of business development across a number of industries. He is shareholder of the BEE Analyst & Associates Group, as well as eStudy. His management consultant work focuses on B-BBEE and skills development. Gerhard is directly involved in various international businesses; these include EuropAssist, Societe Generale, and TiAuto.

Gerhard Visser (Snr) is a professional management consultant, with specific reference to business development, across various industries. He is shareholder in the BEE Analyst & Associates group, including eStudy. As a management consultant, with the focus on B-BBEE and Skills Development, he is directly involved in various international businesses, such as EuropAssist, Societe Generale, TiAuto, to name a few. After spending more than 30 years in the “business development arena” he understand the challenges regularly faced by the corporate sector, and develop unique and practical business analysis methodologies and tools. The focus is always on converting theory into practical solutions. Gerhard studied research psychology, on a masters degree level, at University of Pretoria, and also achieved the Diploma : Marketing Management at Damelin.

OVERVIEW: L&D Intelligence: The Skills Cuisine in South Africa

L&D Managers are under scrutiny, and need to perform in spite of huge budget cuts (1% economic growth). Lower training budgets is a reality, the question is not “if my budget will be reduced” but rather “when will it happen”.

The South African Skills Cuisine consist of 4 ingredients:

Firstly, the 70:20:10 Learning Model, then High Impact Learning, followed by Compliance Training and lastly, but most probably the most frustrating, is B-BBEE Skills Development requirements. You need to carefully weigh your ingredients, not to lose texture and taste, but still achieve the desired results – a bigger bang for your bucks.

An innovative and integrated learning model based on 70:20:10 stretches learning programmes towards the learner experience, and the principle to learn from each other (at virtually no direct expense). The added flavor of “training for a purpose” with a high positive impact on operations, is achieved by focusing on specific competency requirements in your business. Then off course we have Compliance training, it is what it is, you need to achieve certain standards as determined by Government or professional organizations, so make peace with it. It must be part of your L&D recipe. Broad-based Black Economic Empowerment, and the Skills Development element specifically, will consume most of your training budget, arguably for the sake of economic transformation.

So what is left? You need a spicy cook-in-sauce to blend a unique cuisine called, the ideal learner experience carefully planned to stretch your budget without compromising learning purpose and objectives. Is this possible, learn more in this presentation and paper, explained in a frank and open manner, on how to achieve learning outcomes with your limited budget and resources, by applying various project indicators, training accelerators and L&D multipliers.

COMPANY PROFILE:  https://estudysa.co.za

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za