David Gybels

Specialties: Getting the most value out of contact centers on behalf of marketing, sales, customer service & collect.

In 1984, after a first working experience in marketing research (1979 – 1984) We set up a telemarketing business in Leuven. We explored – in an environment that got used to PC’s and the electronic highway – new ways of customer interaction. (1984 – 1990)

On the assumption that direct channels would become a mainstream force we launched Marien & Gybels (1991), together with Dirk Mariën. By 2000, Marien & Gybels had become a leading provider of contact center services in the Benelux, employing 175 FTE, In the year 2000 M&G was sold to SNT, a KPN daughter Cy.

In 2002 – 2003, we conducted an explorative market survey what led to some initiatives where at present a dozen enthusiastic people are involved:

– The House of Contact Centers: Insourced management and training in the contact center industry.
– Expert Class Contact Center Management.

We manage a healthy balance between efforts on behalf of the industry and proper business objectives.