Meet our Speakers

Customer Experience (CX) and Employee Experience (EX) are intrinsically linked, and here at NICE I have the pleasure of working with prospective and existing customers on Engaging Employees to be the best that they can be, so they can deliver the ultimate in customer experience.

Roshan Sookdeo is the Global Outsourcing Director for CallForce focusing on growth, acquisition and relationship management. He oversees our global strategy in creating BPO opportunities within Asia, Australia, South Africa, UK and USA.

Coach Oscar is a seasoned business coach & mentor, keynote speaker and an author. A catalyst for business change! Always igniting passion, shifting thinking and driving performance.

Specialties: Getting the most value out of contact centers on behalf of marketing, sales, customer service & collect.

Sarina is multi-faceted and multi-talented as one would expect from a woman with two Masters degrees and several other academic achievements.

Lindy is a Strategist, Entrepreneur and seasoned Executive and Non-Executive Director. The majority of her post qualification experience has been in senior and executive roles in various multinational organisations including NGOs for over 15 years.

Kevin Campbell is the Chief Executive Officer, Europe Middle East & Africa Region for COPC Inc.

Tanya Phillips is an accomplished leader and is considered a leading personality of the Call Centre Industry.

Rudi has been part of the South African BPO industry for 15 years, starting his career in recruitment in the SA banking sector. 

Michael is an experienced contact centre specialist with qualifications in IT, informatics and occupation directed education training and development.

Dr Chatikobo is a social worker and data analyst, the founder of Dream Impact an organisation she formed from her passion for Impact management.

Thato Matlala is a registered People Practitioner, certified Strengths Coach, and Social Contributor.

Karen began her career in secretarial and support positions in the Pharmaceutical and Timber Export industries.