Skip to main content
Conference 2024

Meet our Speakers

Straight talking from industry experts : These subject matter experts will be sharing their knowledge with the industry to ensure a better working environment for Contact Centres.
HEADLINE SPEAKER: Paul Perry

HEADLINE SPEAKER: Paul Perry

NICE – the leading CX Platform

Customer Experience (CX) and Employee Experience (EX) are intrinsically linked, and here at NICE I have the pleasure of working with prospective and existing customers on Engaging Employees to be the best that they can be, so they can deliver the ultimate in customer experience.

Lindy Mkhize

Lindy Mkhize

Bcur, Bsc Anatomy & Physiology, Dip IMM, MBA

Lindy is a Strategist, Entrepreneur and seasoned Executive and Non-Executive Director. The majority of her post qualification experience has been in senior and executive roles in various multinational organisations including NGOs for over 15 years.

Coach Oscar Emetuei

Coach Oscar Emetuei

Billion House Consulting (Pty) Ltd

Coach Oscar is a seasoned business coach & mentor, keynote speaker and an author. A catalyst for business change! Always igniting passion, shifting thinking and driving performance.

Karen Hardman

Karen Hardman

Priority Management South Africa

Karen began her career in secretarial and support positions in the Pharmaceutical and Timber Export industries.

Sarina De Beer

Sarina De Beer

Ask Afrika

Sarina is multi-faceted and multi-talented as one would expect from a woman with two Masters degrees and several other academic achievements.

Nyasha Chatikobo

Nyasha Chatikobo

Dream Impact

Dr Chatikobo is a social worker and data analyst, the founder of Dream Impact an organisation she formed from her passion for Impact management.

Kevin Campbell

Kevin Campbell

COPC Inc.

Kevin Campbell is the Chief Executive Officer, Europe Middle East & Africa Region for COPC Inc.

Roshan Sookdeo

Roshan Sookdeo

CallForce

Roshan Sookdeo is the Global Outsourcing Director for CallForce focusing on growth, acquisition and relationship management. He oversees our global strategy in creating BPO opportunities within Asia, Australia, South Africa, UK and USA.

Michael Ludeke

Michael Ludeke

INOVO

Michael is an experienced contact centre specialist with qualifications in IT, informatics and occupation directed education training and development.

Tanya Phillips

Tanya Phillips

Ascensos

Tanya Phillips is an accomplished leader and is considered a leading personality of the Call Centre Industry.

David Gybels

David Gybels

THoCC

Specialties: Getting the most value out of contact centers on behalf of marketing, sales, customer service & collect.

Thato Matlala

Thato Matlala

Pink Onion Africa Talent and Technology Solutions

Thato Matlala is a registered People Practitioner, certified Strengths Coach, and Social Contributor.

Rudi Jansen

Rudi Jansen

Ascensos

Rudi has been part of the South African BPO industry for 15 years, starting his career in recruitment in the SA banking sector. 

Reserve your Seat

The events promise to deliver all the fun and excitement, glamour and prominence synonymous with the annual industry events of the year.