Meet our Speakers
HEADLINE SPEAKER: Paul Perry
Customer Experience (CX) and Employee Experience (EX) are intrinsically linked, and here at NICE I have the pleasure of working with prospective and existing customers on Engaging Employees to be the best that they can be, so they can deliver the ultimate in customer experience.
Nyasha Chatikobo
Dr Chatikobo is a social worker and data analyst, the founder of Dream Impact an organisation she formed from her passion for Impact management.
Rudi Jansen
Rudi has been part of the South African BPO industry for 15 years, starting his career in recruitment in the SA banking sector.
Karen Hardman
Karen began her career in secretarial and support positions in the Pharmaceutical and Timber Export industries.
Sarina De Beer
Sarina is multi-faceted and multi-talented as one would expect from a woman with two Masters degrees and several other academic achievements.
Roshan Sookdeo
Roshan Sookdeo is the Global Outsourcing Director for CallForce focusing on growth, acquisition and relationship management. He oversees our global strategy in creating BPO opportunities within Asia, Australia, South Africa, UK and USA.
Lindy Mkhize
Lindy is a Strategist, Entrepreneur and seasoned Executive and Non-Executive Director. The majority of her post qualification experience has been in senior and executive roles in various multinational organisations including NGOs for over 15 years.
Coach Oscar Emetuei
Coach Oscar is a seasoned business coach & mentor, keynote speaker and an author. A catalyst for business change! Always igniting passion, shifting thinking and driving performance.
Thato Matlala
Thato Matlala is a registered People Practitioner, certified Strengths Coach, and Social Contributor.
David Gybels
Specialties: Getting the most value out of contact centers on behalf of marketing, sales, customer service & collect.
Kevin Campbell
Kevin Campbell is the Chief Executive Officer, Europe Middle East & Africa Region for COPC Inc.
Tanya Phillips
Tanya Phillips is an accomplished leader and is considered a leading personality of the Call Centre Industry.
Michael Ludeke
Michael is an experienced contact centre specialist with qualifications in IT, informatics and occupation directed education training and development.