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Conference 2024

Agenda

Straight talking from industry experts: We aim to celebrate the successes and recognise excellence in our industry by presenting the most up to date information at the conference.

07:30 – 08:00 Arrival and registration
08:00 – 08:30 Welcome – Tanya Phillips
8:30 – 09:00 Innovation – NICE
09:00 – 09:30 Innovation – House of Contact Centres
09:30 – 10:00 Innovation – INOVO
10:00 – 10:30 Tea
10:30 – 11:00 Benchmarking – COPC
11:00 – 11:30 Benchmarking – Sarina De Beer
11:30 – 12:-00 South African as an Outsourced destination – Tanya Phillips
12:00 – 12:30 South African as an Outsourced destination – CallForce
12:30 – 13:30 Lunch
13:30 – 14:00 Creating Careers – Oscar Ementuei
14:00 – 14:30 Mental Wellness – Rudi Jansen
14:30 – 15:00 Mental Wellness – Nyasha Chatikobo
15:00 – 15:30 Tea
15:30 – 16:00 Hybrid Working model – Karen Hardman
16:00 Wrap – Close

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The events promise to deliver all the fun and excitement, glamour and prominence synonymous with the annual industry events of the year.
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