At CCMG we are dedicated to bringing together decision-makers, stakeholders, and role-players who can engage in meaningful discussion, share information, drive transformation, and promote innovation in the Contact Centre industry in South Africa, and in fact the Continent of Africa as a whole.
South Africa is particularly well-placed for an active and thriving contact centre hub, with the strides that we have made in the technological sector, our time zone - which makes us particularly attractive to European countries as Contact Centre partners - as well as our generally hardworking and dedicated workforce.
As the only Professional Body for Contact Centres in South Africa, we host an annual conference which offers a wonderful opportunity for delegates to debate a set of topics which are relevant to the industry.
This year, under the theme of AFRICA’S CALLING, the conference will aim to highlight the integral role that the African Continent plays as a powerhouse in the global contact centre arena.
As an important role-player in the Contact Centre industry, will you heed the call?
Do you realise that the time to position and promote Africa's impact on the Contact Centre industry is now?
Featured Streams for 2019
Sarina, Richard and Alison’s talks were really engaging and interesting. Great Work! Adam’s session was super, very clever 🙂
Melissa Kruger – IQ Business
Very informative, eye opening, a lot of take a ways
Martin Chetty – Aegis
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.