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Christelle Correia

Topic: The Modern Leader

The ever-present demands on today’s managers and leaders are of epic proportions! Shareholders are calling for bold strategies and resilience against the backdrop of digital disruption, regulatory changes, meeting customers expectations, manoeuvring skill shortages, conserving cash and not to mention navigating unforeseen crises!  

This is a defining moment for the modern leader.  How do they remain committed to their organisation’s strategy, their teams and most importantly their own innate personal values? 

Inspirational leaders are in demand for a time such as this!

We will explore:

  • Impact of poor leadership
  • The positive effect of inspirational leadership on job satisfaction and profit margins
  • What makes for an inspirational leader?
  • Simple changes managers can implement to make a positive impact on those around them
  • Four reflective questions on your effectiveness as someone with influence

Biography

Christelle’s background includes 20+ years of leading and influencing business operations within Financial Services across EMEA.

Drawing from her own experience, she developed a passion to equip leaders to be more effective and happier in their workplace and therefore went on to found Casting Crowns Coaching to inspire Operations and Contact Centre Leaders to reach their full potential. 

As an award-winning leader, Christelle has a deep understanding of Contact Centre Operations.  She applies her knowledge, combined with her coaching skills, to help individuals navigate the myriad of demands placed on them.  She holds the view that coaching provides an essential companion for leaders to thrive in this ever-changing and demanding environment.

Christelle continues to support the contact centre industry as lead judge for the European Contact Centre & Customer Support and UK National Contact Centre Awards.

Company Profile: Casting Crowns Coaching

Unlocking Brilliance by Design

“I am all about providing high quality, structured and supportive coaching programmes that help you perform at a higher level in your professional (and personal) life, so that you can become an inspirational leader by making a positive impact on those around you.”

Christelle Correia – Founder

Leadership and Personal Development coaching done on a 1-1 basis to leaders in Operations and Contact Centre Management. Christelle offers bespoke programmes that are aimed to equip leaders to be more effective and happier in their workplace.

Leadership Development Coaching

Studies indicate that the benefits of coaching match business’ urgent need for developing leaders of the future.  This programme will help individuals obtain ongoing, sustainable success for themselves and their teams.

Personal Performance Coaching

A one-on-one partnership to help professionals achieve a higher level of satisfaction in their lives by getting clarity on their personal and/or professional goals.  Developing the strategy and positive mindset needed to achieve aspirations, are the key ingredients to this partnership.

DISC Profiling

DISC profiling is used globally by businesses to take the guesswork out of relationships, understanding team dynamics and managing people. This proven learning experience has an immediate and ongoing impact on leaders and their teams.

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za