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Dr. Tahir Khan

Dr. Tahir Khan, fondly called Doctor Bot, is an international business consultant and a traveller of 25 years. During the last two decades of his contact centre & customer service career, he has operated across India, the Philippines, Ireland, UK and South Africa. A post graduate from Moscow, he speaks 5 languages including Russian. His previous roles include, contact centre agent, team leader, operations manager, director and country manager of 3000 people. He specialises in building global contact centres delivering customer service solutions to multinational companies. He is one of the most sought after consultants in the BPO world for his expertise in contract & commercial management, client and vendor relationship management, RFP & SOW engineering, KPI development, cost efficiency and project management. 

Company Profile: TRS Consulting Pty LTD

Based in Cape Town- TRS E Management and Consulting, is a provider of range of service offerings for the digital and the physical world through a network experienced and skilled professionals around the world. 

TRS is partnering with multinationals, local South African companies, startups and individuals, to bring as many jobs as possible for our talented workforce professionals. 

TRS is addressing the gaps in the current system for our youth to develop their skills needed for the new world. To achieve this, TRS is partnering with a range of technology, training and knowledge management companies across the world. 

TRS believes we have to build an ecosystem/infrastructure for learners, starting from our kids in schools, youths who have finished schools and professionals who are in need of up-skilling or are looking for better opportunities. 

Pommie Lutchman

Pommie Lutchman is the founder and CEO of Ocular Technologies, the Chairman of the Board at the Contact Centre Management Group or CCMG (the registered professional body of the South African Contact Centre industry) and the Chief Innovation Officer (CINO) of OcularCloud™, Ocular Technologies’ Cloud Solutions division.

In a career that spans over two decades, Pommie played an in integral role in the Business Development and Integration Services divisions at Siemens Enterprise Networks, and, was instrumental in the implementation and management of the MultiChoice Distributed Call Centre network in the late 1990’s.

He now heads up Ocular Technologies, a specialist Customer Engagement & Digital Experience solution provider and tech incubator that provides Intelligent Interaction Management, Robotic Process Automation, Natural Language Processing and Cognitive Analysis & Design, as well as Contact Centre Technologies, Workforce Management & Social Media Integration solutions to the Southern Africa region.

A finalist in the “Top Black Male Entrepreneur” category at the 2011 Impumelelo Empowerment Awards, Pommie features regularly on the South African speaking circuit, providing Thought Leadership insights and advice on topics such as The Consumerisation of IT, Social Media in the Enterprise, Contact Centre Best Practices, Cognitive Computing & AI, and even Generation Theory.

A dedicated and diligent philanthropist, Pommie has committed much of his professional life to giving back to the community and, together with the Ocular team, has concentrated much of his corporate social investment initiatives on Sport and Education in South Africa, while also participating in various local and international fundraising events.

www.oculartechnologies.com

Ask Afrika

The talk addresses key issues currently facing CX professionals, including:

  • In a world where data is ubiquitous, what should we be measuring for impact, both from the customer and shareholder view? 

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ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za