Deon Scheepers
Building the Customer Experience Centre of the Future
Margie Middleton and Nodube
Where Do Old Contact Centres Go to Die?
Sarina de Beer
Living the Promise One Moment at a time
Translating the social paradigm of CX for C-suit impact
Pommie Lutchman
Introducing Specific Al into the wild
Patrick Carmody
INSIGHTWARE – Better Insights, Better Business.
Anthony Eva
Digitalisation, Advanced Technologies and what does it mean for our workforce
Jeff Kian
Get paid – call centre must be an extended channel of business.
Perry de Jager
Self-service and the future balance between tech and people in a call centre.
Dr. Andre Vermeulen
Neuro-Agility: A New Paradigm for Safeguarding People against Disruptive Change
Gerhard Visser (Snr)
The ingredients of the ideal skills cuisine in South Africa.
Adam Rabinowitz
It’s not the salesman that makes the sale