Building the Customer Experience Centre of the Future
Living the Promise One Moment at a time
Translating the social paradigm of CX for C-suit impact
Digitalisation, Advanced Technologies and what does it mean for our workforce
Self-service and the future balance between tech and people in a call centre.
Neuro-Agility: A New Paradigm for Safeguarding People against Disruptive Change
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.