Margie Middleton and Nodube
Where Do Old Contact Centres Go to Die?
Where Do Old Contact Centres Go to Die?
Living the Promise One Moment at a time
Translating the social paradigm of CX for C-suit impact
INSIGHTWARE – Better Insights, Better Business.
Digitalisation, Advanced Technologies and what does it mean for our workforce
Get paid – call centre must be an extended channel of business.
Self-service and the future balance between tech and people in a call centre.