Building the Customer Experience Centre of the Future
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and omnichannel contact processing, strategy planning, resource management and compliance tools for companies of all sizes.
Visit the eSTUDY and BEE Analyst stand to learn more about the essential skills components, namely:
We will show you how BEE Analyst and eSTUDY can help create the ideal learner experience carefully planned to stretch your budget without compromising on learning purpose and objectives.
FurstPerson designs, implements and monitors pre-hire and post-hire talent assessment solutions. FurstPerson’s products include a portfolio of talent assessments and job simulations, which are implemented in over 40 countries. FurstPerson’s tools allow organizations to holistically measure and forecast a candidate’s skill, ability and motivation to perform on the job.
Get a taste of Customer eXperience (CX): Ocular Technologies to demo SA’s first locally developed ‘pizza bot’ at Africa’s Calling 2019
Ocular Technologies to introduce the first local ‘digital employee’, developed by South Africans for South Africans, to CCMG’s Africa’ s Calling 2019 delegates
Come visit the Headset Solutions stand to view the latest Poly (Plantronics + Polycom) and Jabra technologies. Includes hands-on experience with the new Polycom Studio as well as the full range of Plantronics and Jabra Contact Centre headsets. We will also demonstrate the Plantronics Manager Pro software for asset tracking and firmware updates. Visit us at Stand #7 to find out more.
The talk addresses key issues currently facing CX professionals, including:
Primo Dialler specialises in call centre software. Our innovative solutions are designed to integrate with multiple CRMs to create an omnichannel platform.
We will be showcasing our latest contact centre solutions at the exhibition, including our call centre virtual assistant, Agent X, and our AI chatbot for financial services, Atura.
Q-KON SA, part of the Q-KON group, has been importing and distributing VoIP hardware for nearly 20 years. Starting with the well-known Quintum gateways, that was so popular during the PBX-to-SIP migration years, to the latest inclusion of our headset products.
Over the years, we’ve learned that seemingly subtle changes in the work environment can have a huge impact. A friendly ambience translates into greater engagement from your people, which is why axtel encourages you to personalize our products by playing with color. By changing the color of the o-ring, you can create a headset that visually underlines the individual character of your company.
Where Do Old Contact Centres Go to Die?
Living the Promise One Moment at a time
Translating the social paradigm of CX for C-suit impact
Introducing Specific Al into the wild
INSIGHTWARE – Better Insights, Better Business.
Digitalisation, Advanced Technologies and what does it mean for our workforce
Get paid – call centre must be an extended channel of business.
Self-service and the future balance between tech and people in a call centre.
Neuro-Agility: A New Paradigm for Safeguarding People against Disruptive Change
Single rate R 968.00 BB
R 1244.00 BB for sharing room
Rates exclude extra 1% tourism levy charged per room per night.
Please use CCMG2019 code to qualify for this special rate offered during the CCMG conference dates.
To book, email H2917-RE@accor.com or call +27 11 312 2020
Gallagher is walking distance from the hotel , or a shuttle is available on request at the hotel reception, at an extra cost.
A shuttle to & from Gautrain costs only R 70.00 per single trip and can be arranged on request when making reservation or request at Reception.
A shuttle to Gallagher costs R 50 per trip and can be arranged on request at Reception.
For more info on this hotel please see: https://www.accorhotels.com/gb/hotel-2917-mercure-johannesburg-midrand-hotel/index.shtml
Standard Room Single rate for R 1400.00 BB and R 800.00 BB per person sharing for Executive Room R 1625.00 BB.
Please use code CCMG2019 to qualify for rate offered during the conference dates.
To book, email email@example.com or call +27 10 161 0000.
We do offer a Complimentary Shuttle within a 10km Radius of the Hotel, which would be available for delegates. We also offer a complimentary shuttle between the Hotel and the Gautrain Station in Midrand, which will facilitate easy transfers from the Airport to the Hotel via Gautrain.
For more information about the hotel, please see https://www.premierhotels.co.za/hotels/gauteng/johannesburg/midrand/
1695 ZAR per night
Book your group rate for CCMG2019
The ingredients of the ideal skills cuisine in South Africa.
It’s not the salesman that makes the sale
Sometimes we do not have to look further for inspiration and motivation than our own doorstep. Transformation and innovation – the two strongest forces that drive the Contact Centre industry are the same energies molding the African economic, political and social landscape.
SUBMIT A PRESENTATION ABSTRACT FOR THE 2-DAY AFRICA RISING CONTACT CENTRE CONFERENCE 2019
Deadline for submission of abstracts: 15 March 2019
Notification: 15 April 2019
Reviewers: CCMG Advisory Board members
Submit abstracts: https://www.ccmg.org.za/page/2019callforspeakers
Very interesting and relevant topics
Fatima Ely – Fairheads Benefit Services
The event was fantastic, I enjoyed and learnt a lot from each and every speaker
Zukiswa Nteyi – Tower Group
Sarina, Richard and Alison’s talks were really engaging and interesting. Great Work! Adam’s session was super, very clever 🙂
Melissa Kruger – IQ Business
Very informative, eye opening, a lot of take a ways
Martin Chetty – Aegis
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.
Tel: 010 003 0020