Feedback from the Cape Town Conference
Very interesting and relevant topics
Fatima Ely – Fairheads Benefit Services
The event was fantastic, I enjoyed and learnt a lot from each and every speaker
Zukiswa Nteyi – Tower Group
Feedback from the Johannesburg Conference Event on 22 & 23 August 2018
Sarina, Richard and Alison’s talks were really engaging and interesting. Great Work! Adam’s session was super, very clever 🙂
Melissa Kruger – IQ Business
Very informative, eye opening, a lot of take a ways
Martin Chetty – Aegis
Ask Afrika – Sarina de Beer
Smart data for smarter experiences – Measure what matters
Ocular Technologies – Cobus Greyling
Operationalising Chatbot Technology in the Workplace
Adam Rabinowitz – Imagin8
Playing chess with a Wookie: How Games solve problems in the workplace
Zaheer Mullajee – Webhelp
“The Force will be with you. Always”
- The paradigm shift (The Force)
- Ability to create your own environment at work (Neural Network)
- Using IOT resources to leverage your skill capabilities.
- Working SMARTer
- Your personal network
Quintin van der Merwe – Telesure
Intraday Automation – the hyperdrive of daily real-time management.
Richard J Nefdt – Reality Check
Business Leadership is Broken
Lize Moldenhauer & Tebogo Molapisane – Omni HR
Workforce 2030: How AI is disrupting the Contact Centre
Marco van Biljoen – Azuka
How Generational Differences affect the call centre industry
Sean Moss – TalkSure
The Gamification of the Sales Force to increase Productivity
Jonathan Elcock – Comparisure
“Well if droids could think, there’d be none of us here” – Obi Wan Kenobi
Alison Godenir – Potential Disciple
Jedi-Nation Reloaded – The journey of a Millennial
Margie Middleton Associates
Transforming Your Teams from Mindless Stormtroopers to Jedi Knights
Axtel Headsets – Anis Nefissi
The New Generation of Professional Headsets
Gold Sponsors
Silver Sponsors
Call for Speakers
The Contact Centre Management Group invites you to: Submit a Presentation Abstract for the “Star Wars” themed National Conference Tour 2018
With the increased importance of customer satisfaction, loyalty, retention, profitability and the constant (r)evolution of Contact Centres, the CCMG Conferences are vital in providing information and knowledge to succeed in today’s demanding environments.
The CCMG is interested in showcasing your unique experience, knowledge and expertise to better the skills of its members and welcomes your contribution as a speaker to this exciting national conference in 2018 which will be held in the following venues:
Gauteng 22nd and 23rd August 2018
Cape Town 28th September 2018
KwaZulu-Natal 8th November 2018
If you are interested in sharing your expertise with the movers and shakers of the South African Contact Centre arena, please complete the speaker form below in full and email to: sharon.haigh@ccmg.org.za
Speaker Presentation Submission Form
Deadline for submission of abstracts: 28 February 2018
Notification: 28 March 2018
Reviewers: CCMG Advisory Board members