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Call for Speakers

The Contact Centre Management Group invites you to: Submit a Presentation Abstract for the “Star Wars” themed National Conference Tour 2018

With the increased importance of customer satisfaction, loyalty, retention, profitability and the constant (r)evolution of Contact Centres, the CCMG Conferences are vital in providing information and knowledge to succeed in today’s demanding environments.

The CCMG is interested in showcasing your unique experience, knowledge and expertise to better the skills of its members and welcomes your contribution as a speaker to this exciting national conference in 2018 which will be held in the following venues:

Gauteng 22nd and 23rd August 2018

Cape Town 28th September 2018

KwaZulu-Natal 8th November 2018

If you are interested in sharing your expertise with the movers and shakers of the South African Contact Centre arena, please complete the speaker form below in full and email to:

Speaker Presentation Submission Form

Deadline for submission of abstracts: 28 February 2018
Notification: 28 March 2018
Reviewers: CCMG Advisory Board members


  • Present your company as an authority and thought leader in a your topic
  • Directly access decision makers in the industry
  • Enhance your brand`s reputation
  • Align your name/brand with the Professional Body of the Industry
  • Networking
  • Be part of the campaign leading up to the Conference


People, management and strategy

  • Social media integration
  • Workforce development: motivation, training, retention, job satisfaction, stress management
  • Generation X and Y within the Contact Centre
  • Leadership, productivity
  • Customer behaviour and trends
  • Customer engagement
  • Winning corporate culture
  • Gamification

Technology and operations

  • Metrics, analysis and interpretation
  • Optimization, KPI`s
  • Omni-channel growth
  • Monitoring quality
  • Artificial Intelligence, bots
  • Upsizing, downsizing, outsourcing, insourcing
  • Time and workflow, CRM management etc. software for Contact Centres
  • Cost centre vs. profit centre
  • The customer journey
  • Working in the cloud
  • How to choose the best equipment, software etc. for your company`s needs?