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Noble Systems

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and omnichannel contact processing, strategy planning, resource management and compliance tools for companies of all sizes.

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Visit the eSTUDY and BEE Analyst stand to learn more about the essential skills components, namely:

  • The 70:20:10 learning model
  • High-impact learning
  • Compliance training
  • B-BBEE skills development requirements

We will show you how BEE Analyst and eSTUDY can help create the ideal learner experience carefully planned to stretch your budget without compromising on learning purpose and objectives.


FurstPerson designs, implements and monitors pre-hire and post-hire talent assessment solutions. FurstPerson’s products include a portfolio of talent assessments and job simulations, which are implemented in over 40 countries. FurstPerson’s tools allow organizations to holistically measure and forecast a candidate’s skill, ability and motivation to perform on the job.

  • Reduce Attrition
  • Improve Quality of Hire
  • Improve Job Performance

Ocular Technologies

Get a taste of Customer eXperience (CX): Ocular Technologies to demo SA’s     first locally developed ‘pizza bot’ at Africa’s Calling 2019

Ocular Technologies to introduce the first local ‘digital employee’, developed by South Africans for South Africans, to CCMG’s Africa’ s Calling 2019 delegates

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Headset Solutions

Headset Solutions

Come visit the Headset Solutions stand to view the latest Poly (Plantronics + Polycom) and Jabra technologies. Includes hands-on experience with the new Polycom Studio as well as the full range of Plantronics and Jabra Contact Centre headsets.  We will also demonstrate the Plantronics Manager Pro software for asset tracking and firmware updates. Visit us at Stand #7 to find out more.

Ask Afrika

The talk addresses key issues currently facing CX professionals, including:

  • In a world where data is ubiquitous, what should we be measuring for impact, both from the customer and shareholder view? 

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Primo Dialler

Primo Dialler specialises in call centre software. Our innovative solutions are designed to integrate with multiple CRMs to create an omnichannel platform.

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We will be showcasing our latest contact centre solutions at the exhibition, including our call centre virtual assistant, Agent X, and our AI chatbot for financial services, Atura.

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Q-KON SA, part of the Q-KON group, has been importing and distributing VoIP hardware for nearly 20 years. Starting with the well-known Quintum gateways, that was so popular during the PBX-to-SIP migration years, to the latest inclusion of our headset products.

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Axtel Headsets

Over the years, we’ve learned that seemingly subtle changes in the work environment can have a huge impact. A friendly ambience translates into greater engagement from your people, which is why axtel encourages you to personalize our products by playing with color. By changing the color of the o-ring, you can create a headset that visually underlines the individual character of your company.

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Sarina de Beer

Living the Promise One Moment at a time

Translating the social paradigm of CX for C-suit impact

Managing Director, Ask Afrika

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Mercure Hotel, Midrand

Single rate R 968.00 BB
R 1244.00  BB for sharing room
Rates exclude extra 1% tourism levy charged per room per night.

Please use CCMG2019 code to qualify for this special rate offered during the CCMG conference dates.

To book, email or call +27 11 312 2020

Gallagher is walking distance from the hotel , or a shuttle is available on request at the hotel reception, at an extra cost.

A shuttle to & from Gautrain costs only R 70.00 per single trip and can be arranged on request when making reservation or request at Reception.

A shuttle to Gallagher costs R 50 per trip and can be arranged on request at Reception.

For more info on this hotel please see:

Premier Hotel, Midrand

Standard Room Single rate for R 1400.00 BB and R 800.00 BB per person sharing for Executive Room R 1625.00 BB.

Please use code CCMG2019  to qualify for rate offered during the conference dates.

To book, email or call +27 10 161 0000.

We do offer a Complimentary Shuttle within a 10km Radius of the Hotel, which would be available for delegates. We also offer a complimentary shuttle between the Hotel and the Gautrain Station in Midrand, which will facilitate easy transfers from the Airport to the Hotel via Gautrain.  

For more information about the hotel, please see

Africa Calling

Sometimes we do not have to look further for inspiration and motivation than our own doorstep. Transformation and innovation – the two strongest forces that drive the Contact Centre industry are the same energies molding the African economic, political and social landscape.

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AI: You Imagine, We Deliver

AI and machine learning is nothing new, but applying AI to solve business challenges with a clear ROI, is quite unique in the customer services arena. With our customer service demand prediction model we predict which customer are going to contact you, for what reasons and when. Genii AI provide simple, yet effective models that will support improvements in your contact centres and business.

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Consumer Trends of Today and Tomorrow

Brand reputation relies heavily on exemplary service delivery and getting this right rests on having a deep understanding of what customers want out of an interaction with employees.  Trust and loyalty levels are diminishing globally and consumers no-longer want to be put in boxes, treated generically or given false promises. Authenticity, individualism and professionalism are vital for great service delivery.

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Unplugging – Connecting to what is important

In a world filled with constant demands, we all risk over extending ourselves and burning out.  This presentation will focus on ways to avoid the busyness trap and focus on what is important.  Building in ways to have regular ‘pit-stops’ and recover are crucial to surviving in today’s times.  Moving away from a focus on action and results only to creating time to reflect and course correct and bring the ‘human element’ back into the work we do.

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Overcoming “Same-ness” in the Workplace

Super strategies for creating a powerful, positive image

When your business has hit a rock and your people are suffering from “same-ness” – same market, same strategy and same result – you need to radically shift their behaviours to improve results. Oscar`s presentation is based on practical experience gained from over 5 countries, radically assisting business leaders and individuals shift their people`s performance. You will be coached to develop an ownership mentality, to take you organisation forward within constant changing environment, to improve self confidence, think strategically and take a leadership role in the development and implementation of strategy.

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1Stream: Cloud Call Centres – What does the future hold?

Call centre have moved from being premised based to cloud and now hybrid cloud………………  As the millennial generation matures, these individuals are becoming the driving force behind how businesses and contact centres interact with customers. Importantly for contact centres, it’s about providing seamless interaction using communication channels that are preferred by millennials. Voice calls are no longer the primary means of communication, and most millennials favour e-mail and chat, or self-help services like chatbots. The key is constant and careful analysis and reflection, and never getting stuck in doing the same thing because it worked today – tomorrow things will be different.

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