INSIGHTWARE – Better Insights, Better Business.
Digitalisation, Advanced Technologies and what does it mean for our workforce
Self-service and the future balance between tech and people in a call centre.
Neuro-Agility: A New Paradigm for Safeguarding People against Disruptive Change
Single rate R 968.00 BB
R 1244.00 BB for sharing room
Rates exclude extra 1% tourism levy charged per room per night.
Please use CCMG2019 code to qualify for this special rate offered during the CCMG conference dates.
To book, email H2917-RE@accor.com or call +27 11 312 2020
Gallagher is walking distance from the hotel , or a shuttle is available on request at the hotel reception, at an extra cost.
A shuttle to & from Gautrain costs only R 70.00 per single trip and can be arranged on request when making reservation or request at Reception.
A shuttle to Gallagher costs R 50 per trip and can be arranged on request at Reception.
For more info on this hotel please see: https://www.accorhotels.com/gb/hotel-2917-mercure-johannesburg-midrand-hotel/index.shtml
Standard Room Single rate for R 1400.00 BB and R 800.00 BB per person sharing for Executive Room R 1625.00 BB.
Please use code CCMG2019 to qualify for rate offered during the conference dates.
To book, email firstname.lastname@example.org or call +27 10 161 0000.
We do offer a Complimentary Shuttle within a 10km Radius of the Hotel, which would be available for delegates. We also offer a complimentary shuttle between the Hotel and the Gautrain Station in Midrand, which will facilitate easy transfers from the Airport to the Hotel via Gautrain.
For more information about the hotel, please see https://www.premierhotels.co.za/hotels/gauteng/johannesburg/midrand/
Sometimes we do not have to look further for inspiration and motivation than our own doorstep. Transformation and innovation – the two strongest forces that drive the Contact Centre industry are the same energies molding the African economic, political and social landscape.
SUBMIT A PRESENTATION ABSTRACT FOR THE 2-DAY AFRICA RISING CONTACT CENTRE CONFERENCE 2019
Deadline for submission of abstracts: 15 March 2019
Notification: 15 April 2019
Reviewers: CCMG Advisory Board members
Submit abstracts: https://www.ccmg.org.za/page/2019callforspeakers
Very interesting and relevant topics
Fatima Ely – Fairheads Benefit Services
The event was fantastic, I enjoyed and learnt a lot from each and every speaker
Zukiswa Nteyi – Tower Group
Sarina, Richard and Alison’s talks were really engaging and interesting. Great Work! Adam’s session was super, very clever 🙂
Melissa Kruger – IQ Business
Very informative, eye opening, a lot of take a ways
Martin Chetty – Aegis
Smart data for smarter experiences – Measure what matters
Operationalising Chatbot Technology in the Workplace
Transforming Your Teams from Mindless Stormtroopers to Jedi Knights
AI and machine learning is nothing new, but applying AI to solve business challenges with a clear ROI, is quite unique in the customer services arena. With our customer service demand prediction model we predict which customer are going to contact you, for what reasons and when. Genii AI provide simple, yet effective models that will support improvements in your contact centres and business.
Brand reputation relies heavily on exemplary service delivery and getting this right rests on having a deep understanding of what customers want out of an interaction with employees. Trust and loyalty levels are diminishing globally and consumers no-longer want to be put in boxes, treated generically or given false promises. Authenticity, individualism and professionalism are vital for great service delivery.
In a world filled with constant demands, we all risk over extending ourselves and burning out. This presentation will focus on ways to avoid the busyness trap and focus on what is important. Building in ways to have regular ‘pit-stops’ and recover are crucial to surviving in today’s times. Moving away from a focus on action and results only to creating time to reflect and course correct and bring the ‘human element’ back into the work we do.
Super strategies for creating a powerful, positive image
When your business has hit a rock and your people are suffering from “same-ness” – same market, same strategy and same result – you need to radically shift their behaviours to improve results. Oscar`s presentation is based on practical experience gained from over 5 countries, radically assisting business leaders and individuals shift their people`s performance. You will be coached to develop an ownership mentality, to take you organisation forward within constant changing environment, to improve self confidence, think strategically and take a leadership role in the development and implementation of strategy.
Call centre have moved from being premised based to cloud and now hybrid cloud……………… As the millennial generation matures, these individuals are becoming the driving force behind how businesses and contact centres interact with customers. Importantly for contact centres, it’s about providing seamless interaction using communication channels that are preferred by millennials. Voice calls are no longer the primary means of communication, and most millennials favour e-mail and chat, or self-help services like chatbots. The key is constant and careful analysis and reflection, and never getting stuck in doing the same thing because it worked today – tomorrow things will be different.