Join subject matter experts for an informative session followed by a facilitated discussion group where you get to ask questions or debate with the panel about the information shared
09:00 – Sharon Haigh (10 Min)
09:10 – Karl Reed, Pivotal Analytics
09:20 – Peter Venn, Develop Life – How can we achieve operational information ‘twitch-speed’ using AI, in a way that supports our people and engages with all learning styles?
09:30 – Rita Govender, Discover – Adopting an AI framework for Non-Traditional People Development Intervention
10:20 – Designation with SDL – Sharon Haigh
10:30 – Joel Walker, The Knowledge Group – The 4 Cs model when looking for partners
10:40 – Yousuf Karodia, SURGO – Bringing BPO to South Africa
10:50 – Craig Shalekoff, Digital Tribe – Developing and implementing major transformation projects and efforts involving large international BPO organisations.
12:50 – Wrap and close.
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.
Tel: 010 003 0020