1 DECEMBER 2021

2021 Contact Centre & BPO Conference

Our aim is to present no waffle, no sales pitches, just straight talking from industry experts. The contact centre industry has recently demonstrated just how valuable it is to the rest of the business by adapting and innovating, during COVID highlighting its maturity. Join us as we uncover and understand how contact centres are collaborating with colleagues across the business ensuring they demonstrate the value that they bring to a business. Understand how contact centre leaders have taken advantage of this new-found power.

This year, the Contact Centre Management Group will explore how contact centres are winning and how they can continue to evolve to deliver genuinely brilliant colleague and customer experiences in this fast-paced industry of changes.

Artificial Intelligence

SESSION 1

What has it done for the industry during Covid and how is it going to support the industry going forward

Bringing BPO to South Africa

SESSION 2

What we should know about attracting Global Brands

Coaching

SESSION 3

An exploration of the different types of disciplines of Coaching

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

CONTACT US

Tel: 010 003 0020
info@ccmg.org.za