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2020 Conference Agenda

TIME CONFERENCE AGENDA TOPIC
09:00 Conference is Opened by the facilitator
09:20 Margie Middleton New Normal Management – Lessons From The Frontline
10:00 Gail Mervis Wellnness – the Nwow  (NEW-WORLD-OF-WORK*™) chill-pill for mental health???
10:30 Dr Tahir Kahn “From Covid Crisis to the New Normal : From Favoured Destination to Winning Businesses”  A journey awaits for South Africa
11:00 Comfort Break
11:15 Rita Govender Practicing Agile in a Rapidly Evolving VUCA and Digital Environment
11:45 Ingrid Lotze and Gavin Moffat A venture into vanquishing violence – How do we vanish GBV together?
12:15 Christelle Correia The Modern Leader
13:30 Wrap for the day
 

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za