What Can You Expect From The Africa’s Calling Conference This Year?

The virtual CCMG 2020 Conference, themed AFRICA’S CALLING, offers a wonderful opportunity for delegates to learn and share about various set of topics which are relevant to the Contact Centre industry. As a delegate you will benefit from a 360 view of innovative strategies, as well as implementable solutions and tactics to apply in your own organisations in a practical way.

Essentially, you will be empowered with information and knowledge to lead the African contact centre revolution, thereby promoting international recognition, exceptional CX, improved customer loyalty, higher staff morale, and ultimately increased revenue.

As an important role-player in the Contact Centre industry, will you heed the call?

Do you realise that the time to position and promote Africa’s impact on the Contact Centre industry is now?

Africa is Calling You, Come and Join Us!

Conference Speakers

The Contact Centre Management Group (CCMG) Conference is widely regarded as a premier business-to-business event on the local South African conferencing calendar. Under the theme, AFRICA’S CALLING, the CCMG 2020 Conference aims to highlight the integral role that the African Continent plays as a powerhouse in the global contact centre arena.

The speaker line-up represents the best that the local and international contact centre industry has to offer; from visionaries to senior leaders, and influencers covering relevant topics and contact centre trends ranging from Artificial Intelligence (AI), technological advances, CX and EX, leadership and data analysis to name a few.

Why Else Should You Attend?

If you’ve attended any of our Contact Centre Conferences before, you will agree that is has become the premier contact centre professional event on the business-to-business calendar. If you’re going to be a first-time delegate, here are more reasons why you absolutely have to attend:

Develop your skills, learn more about the contact centre industry, and acquire industry-specific knowledge than can help you grow, both personally and professionally.

  • Hear from thought-leaders in the industry, ask questions, share ideas.
  • Learn from the experiences of your peers.
  • Learn about valuable resources which are relevant to your contact centre.
  • Show commitment to your profession.

There can be no substitute for attending the Africa’s Calling 2020 Conference. When you make this investment of time and money, you will return to your workplace with a renewed sense of purpose, armed with new knowledge, tools, and new contacts that may very well become long-term relationships. Such benefits are sure to contribute to your personal and professional growth and development.

Conference Fees & Discounts

In order to ensure that as many delegates are able to attend the Africa’s Calling 2020 Conference we encourage you to book early.

For attendance we will be allocating 8 CPD points.

Cost per delegate to attend the virtual conference.

R350-00 EXCL. VAT

R400-00 EXCL. VAT

(for 5 or more delegates)


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


Tel: 010 003 0020