The virtual CCMG 2020 Conference, themed AFRICA’S CALLING, offers a wonderful opportunity for delegates to learn and share about various set of topics which are relevant to the Contact Centre industry. As a delegate you will benefit from a 360 view of innovative strategies, as well as implementable solutions and tactics to apply in your own organisations in a practical way.

Essentially, you will be empowered with information and knowledge to lead the African contact centre revolution, thereby promoting international recognition, exceptional CX, improved customer loyalty, higher staff morale, and ultimately increased revenue.

As an important role-player in the Contact Centre industry, will you heed the call?

Do you realise that the time to position and promote Africa’s impact on the Contact Centre industry is now?

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If you’ve attended any of our Contact Centre Conferences before, you will agree that is has become the premier contact centre professional event on the business-to-business calendar. If you’re going to be a first-time delegate, here are more reasons why you absolutely have to attend:

Develop your skills, learn more about the contact centre industry, and acquire industry-specific knowledge than can help you grow, both personally and professionally.

• Hear from thought-leaders in the industry, ask questions, share ideas.
• Learn from the experiences of your peers.
• Learn about valuable resources which are relevant to your contact centre.
• Show commitment to your profession.

There can be no substitute for attending the Africa’s Calling 2020 Conference. When you make this investment of time and money, you will return to your workplace with a renewed sense of purpose, armed with new knowledge, tools, and new contacts that may very well become long-term relationships. Such benefits are sure to contribute to your personal and professional growth and development.