Adam Rabinowitz – Imagin8

 Playing chess with a Wookie: How Games solve problems in the workplace

You’ll learn about why games are so effective in improving performance and staff engagement. You’ll experience the 7 C’s of Gamification and you’ll understand how these can help you improve performance in your Contact Centre.  You’ll also discover how Imagin8 can help you create custom games that make your agents more productive.

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za