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Conference Agenda - Johannesburg

22 AUGUST 2018

Jedi Master: Luvandra Naido

07:30 – 08:30 Registration and Refreshments

08:30 – 09:15

Noble Systems - Neil Titcomb

May the Workforce Be With You: Improving Employee Engagement with Gamification

09:15 – 10:00
Azuka – Marco van Biljoen
How Generational differences affect the call centre industry

10:00 – 10:30 Tea Break

10:30 – 11:15
Ocular Technologies – Cobus Greyling & Nzwisisa Chidembo

“A Hero’s Journey: Where transhumanism meets customer engagement #AIistheNewUI”

11:15 – 12:00
Comparisure – Jonathan Elcock

Well if droids could think, there’d be none of us here

12:00 – 13:00 Lunch Break

13:00 – 13:45
Ask Afrika – Sarina de Beer

Smart data for smarter experiences – Measure what matters

13:45 – 14:30
Telesure – Quintin van der Merwe

Intraday automation – The hyperdrive of daily real-time management

14:30 – 15:00 Tea Break

15:00 – 15:45
Reality Check Strategies (Pty)Ltd – Richard Nefdt

Business Leadership is Broken

15:45 – 16:15
Ark Consulting – Dr Ivor Blumenthal

"The Logical consequence of creating a Strong and Independent Contact Centre Sectoral Confederation"

16:15 – 16:30
Employment Law 360 - Adv. Geoff Cochran

Guardian Employer’s Organization

23 AUGUST 2018

Jedi Master: Luvandra Naido

07:30 – 08:30 Registration and Refreshments

08:30 – 09:15

Noble Systems - Neil Titcomb
Unlock Your Hidden Jedi – Best Practices in Omnichannel Engagement

09:15 – 10:00
Alison Godenir

Jedi Nation Reloaded – The Journey of the Millennial

10:00 – 10:30 Tea Break

10:30 – 11:15
eStudy – Gerhard Visser

eRecruitment and Training – A contact centre solution

11:15 – 12:00
Omni – Lize Moldenhauer & Tebogo Molapisane

How AI is disrupting the Contact Centre

12:00 – 12:30 Tea Break

12:30 – 13:15
Imagin8 – Adam Rabinowitz

Playing Chess with the Wookie: How games solve problems in the workplace

13:15 – 14:00
Margie Middelton & Ass. – Margie Middelton

Transforming Your Teams from Mindless Stormtroopers to Jedi Knights

14:00 – 16:00 Cocktail and Networking

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za