Conference Agenda – Johannesburg

22 AUGUST 2018

Jedi Master: Luvandra Naido

07:30 – 08:30 Registration and Refreshments

08:30 – 09:15

Noble Systems – Neil Titcomb
May the Workforce Be With You: Improving Employee Engagement with Gamification

09:15 – 10:00
Azuka – Marco van Biljoen
How Generational differences affect the call centre industry

10:00 – 10:30 Tea Break

10:30 – 11:15
Ocular Technologies – Cobus Greyling & Nzwisisa Chidembo
“A Hero’s Journey: Where transhumanism meets customer engagement #AIistheNewUI”

11:15 – 12:00
Comparisure – Jonathan Elcock
Well if droids could think, there’d be none of us here

12:00 – 13:00 Lunch Break

13:00 – 13:45
Ask Afrika – Sarina de Beer
Smart data for smarter experiences – Measure what matters

13:45 – 14:30
Telesure – Quintin van der Merwe
Intraday automation – The hyperdrive of daily real-time management

14:30 – 15:00 Tea Break

15:00 – 15:45
Reality Check Strategies (Pty)Ltd – Richard Nefdt
Business Leadership is Broken

15:45 – 16:15
Ark Consulting – Dr Ivor Blumenthal
“The Logical consequence of creating a Strong and Independent Contact Centre Sectoral Confederation”

16:15 – 16:30
Employment Law 360 – Adv. Geoff Cochran
Guardian Employer’s Organization