Conference Agenda – Durban

07:30 – 08:30 Registration and Refreshments

08:30 – 09:15
Noble System – Neil Titcomb
May the Workforce Be With You: Improving Employee Engagement with Gamification

09:15 – 10:00
Azuka – Marco van Biljoen
How Generational differences affect the call centre industry

10:00 – 10:30 Tea Break

10:30 – 11:15
Ocular Technologies – Cobus Greyling & Nzwisisa Chidembo
A Hero’s Journey: Where transhumanism meets customer engagement #AIistheNewUI

11:15 – 12:00
Ask Afrika – Sarina de Beer
Smart data for smarter experiences – Measure what matters

12:00 – 13:00 Lunch Break

13:00 – 13:45
Reality Check Strategies (Pty)Ltd – Richard Nefdt
Business Leadership is Broken

13:45 – 14:30
Alison Godenir
Jedi Nation Reloaded – The Journey of the Millennial

14:30 – 15:00 Tea Break

15:00 – 15:45
eStudy – Gerhard Visser
eRecruitment and Training – A contact centre solution

15:45 – 16:30
Imagin8 – Adam Rabinowitz
Playing Chess with the Wookie: How games solve problems in the workplace

16:30 – 17:15
Axtel Headsets – Anis Nefissi
The New Generation of Professional Headsets

17:15 – 17:30
Employment Law 360 – Adv. Geoff Cochran
Guardian Employer’s Organization

17:30 – 18:30 Networking