fbpx

Conference Agenda - Durban

07:30 – 08:30 Registration and Refreshments

08:30 – 09:15
Noble System - Neil Titcomb
May the Workforce Be With You: Improving Employee Engagement with Gamification

09:15 – 10:00
Azuka – Marco van Biljoen

How Generational differences affect the call centre industry

10:00 – 10:30 Tea Break

10:30 – 11:15
Ocular Technologies – Cobus Greyling & Nzwisisa Chidembo

A Hero’s Journey: Where transhumanism meets customer engagement #AIistheNewUI

11:15 – 12:00
Ask Afrika – Sarina de Beer

Smart data for smarter experiences – Measure what matters

12:00 – 13:00 Lunch Break

13:00 – 13:45
Reality Check Strategies (Pty)Ltd – Richard Nefdt

Business Leadership is Broken

13:45 – 14:30
Alison Godenir

Jedi Nation Reloaded – The Journey of the Millennial

14:30 – 15:00 Tea Break

15:00 – 15:45
eStudy – Gerhard Visser

eRecruitment and Training – A contact centre solution

15:45 – 16:30
Imagin8 – Adam Rabinowitz

Playing Chess with the Wookie: How games solve problems in the workplace

16:30 – 17:15
Axtel Headsets - Anis Nefissi
The New Generation of Professional Headsets

17:15 - 17:30
Employment Law 360 – Adv. Geoff Cochran

Guardian Employer’s Organization

17:30 – 18:30 Networking

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za