Conference Agenda - Cape Town

26 SEPTEMBER 2018

Jedi Master: Luvandra Naido

07:30 – 08:30 Registration and Refreshments

08:30 – 09:15
Noble System - Neil Titcomb

May the Workforce Be With You: Improving Employee Engagement with Gamification

09:15 – 10:00
Azuka – Marco van Biljoen

How Generational differences affect the call centre industry

10:00 – 10:30 Tea Break

10:30 – 11:15
Ask Afrika – Sarina de Beer
Smart data for smarter experiences – Measure what matters

11:15 – 12:00
Reality Check Strategies (Pty)Ltd – Richard Nefdt

Business Leadership is Broken

12:00 – 13:00 Lunch Break

13:00 – 13:45
Alison Godenir

Jedi Nation Reloaded – The Journey of the Millennial

13:45 – 14:30
eStudy – Gerhard Visser

eRecruitment and Training – Revolutionary new contact centre solution

14:30 – 15:00 Tea Break

15:00 – 15:45
Imagin8 – Adam Rabinowitz

Playing Chess with the Wookie: How games solve problems in the workplace

15:45 – 16:30
MPC – Elmen Lamprecht

16:30 – 17:15
Ocular Technologies – Cobus Greyling & Nzwisisa Chidembo

“A Hero’s Journey: Where transhumanism meets customer engagement #AIistheNewUI”

17:15 – 18:30 Cocktail party

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za