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Conference Speakers

The CCMG presents top subject matter experts in the Contact Centre Industry

Axtel Headsets – Anis Nefissi

Axtel Headsets – Anis Nefissi

The New Generation of Professional Headsets

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Margie Middleton Associates

Margie Middleton Associates

Transforming Your Teams from Mindless Stormtroopers to Jedi Knights

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Alison Godenir – Potential Disciple

Alison Godenir – Potential Disciple

Jedi-Nation Reloaded – The journey of a Millennial

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Jonathan Elcock – Comparisure

Jonathan Elcock – Comparisure

“Well if droids could think, there’d be none of us here” – Obi Wan Kenobi

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Sean Moss – TalkSure

Sean Moss – TalkSure

The Gamification of the Sales Force to increase Productivity

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Marco van Biljoen – Azuka

Marco van Biljoen – Azuka

How Generational Differences affect the call centre industry

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Lize Moldenhauer & Tebogo Molapisane – Omni HR

Lize Moldenhauer & Tebogo Molapisane – Omni HR

Workforce 2030: How AI is disrupting the Contact Centre

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Richard J Nefdt – Reality Check

Richard J Nefdt – Reality Check

Business Leadership is Broken

    

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Quintin van der Merwe – Telesure

Quintin van der Merwe – Telesure

Intraday Automation – the hyperdrive of daily real-time management.

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Adam Rabinowitz – Imagin8

Adam Rabinowitz – Imagin8

 Playing chess with a Wookie: How Games solve problems in the workplace

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Gamification in the Workplace and its NOBLE impact on Performance Management

 

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Ocular Technologies – Cobus Greyling

Operationalising Chatbot Technology in the Workplace

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Ask Afrika – Sarina de Beer

Ask Afrika – Sarina de Beer

Smart data for smarter experiences – Measure what matters

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ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za