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CALL FOR SPEAKERS:
1 Day Conference in Durban, KZN, November 2017

Deadline for submission of SPEAKER FORMS: 4 August 2017

Reviewers: CCMG Advisory Board members
Send abstracts to: sharon.haigh@ccmg.org.za

   

“Oh, the Places We’ll Go!”
THE BRILLIANT WORLD OF DR. SEUSS.

Building on the success of the previous years’ conferences the CCMG aims to go bigger, bolder and better in 2017. It will showcase the latest of the latest in available tools, technology, know-how, management and service best practices. It will focus on current issues and trends.

The 2017 Conference, titled “Oh, the Places We Will Go!” has a Dr. Seuss themed concept: it embraces unprejudiced and liberal forward thinking, exploration and experimentation and lacks everything that is ordinary. It aims to inspire and motivate. It will be positive and perhaps somewhat wacky in a unique way.

If one observes Dr. Seuss’ works carefully, one finds that they contain illustrations of management and organisational behaviour which can be interpreted and applied to our modern times – and most certainly to a buzzing environment like the Contact Centre industry.


The CCMG welcomes your contribution as a speaker to this exciting conference in 2017, held at three venues, in May in Cape Town, in August at Montecasino in Johannesburg, and in November in Durban. More info: www.conference.ccmg.org.za

SOME PERKS OF BEING A SPEAKER AT THE “OH, THE PLACES WE’LL GO!” CONFERENCE:

Present your company as an authority and thought leader in a your topic

  • Directly access decision makers in the industry
  • Enhance your brand’s reputation
  • Align your name/brand with the Professional Body of the Industry
  • Networking
  • Be part of the campaign leading up to the Conference

FEATURED TOPICS FOR 2017

People, management and strategy

  • Social media integration
  • Workforce development: motivation, training, retention, job satisfaction, stress management
  • Millenials/ Generation Z/ Post-Millenials/iGeneration within the Contact Centre
  • Leadership, productivity
  • Consumer behaviour and trends
  • Customer engagement
  • Customer experience trends (CX)
  • Winning corporate culture
  • New, innovative ways of servicing customers
  • Successful incentive programs
  • Gamification
   

Technology and Operations

  • Metrics, analysis and interpretation
  • Optimization, KPI’s
  • Omni-channel growth
  • Monitoring quality
  • Artificial Intelligence, bots
  • Upsizing, downsizing – how to choose the right strategy
  • Outsourcing, insourcing – when and why?
  • Time and workflow, CRM management etc. software for Contact Centres
  • Cost centre vs. profit centre
  • The customer journey
  • Working in the cloud
  • How to choose the best equipment, software etc. for your company’s needs?

We welcome new topic ideas as well and encourage the use of real life case studies during presentations. If you are interested in sharing your expertise with the movers and shakers of the South African Contact Centre arena, please complete the SPEAKER FORM below in full and email to: sharon.haigh@ccmg.org.za

Additional supporting documentation may be submitted along with the form. Please submit the speaker picture and company logo as an attachment as well as embedded in the form.


Recommend a Speaker

The CCMG has an exciting line-up of speakers for the “Oh, the Places We`ll Go!” conference in 2017, however we are always open to new voices, thoughts, insights and opinions to enrich us.

Here are the perks:

  • Present yourself or your company as an authority and thought leader in a your topic
  • Directly access decision makers in the industry
  • Enhance your brand`s reputation
  • Align your name/brand with the Professional Body of the Industry
  • Network and build relationships
  • Be part of the campaign leading up to the Conference

Do you know an expert in:

People, Management & Strategy

  • Social media integration
  • Workforce development: motivation, training, retention, job satisfaction, stress management
  • Millenials/ Generation Z/ Post-Millenials/iGeneration within the Contact Centre
  • Leadership, productivity
  • Consumer behaviour and trends
  • Customer engagement
  • Customer experience trends (CX)
  • Winning corporate culture
  • New, innovative ways of servicing customers
  • Successful incentive programs
  • Gamification

Technology & Operations

  • Metrics, analysis and interpretation
  • Optimization, KPI`s
  • Omni-channel growth
  • Monitoring quality
  • Artificial Intelligence, bots
  • Upsizing, downsizing, outsourcing, insourcing
  • Time and workflow, CRM management etc. software for Contact Centres
  • Cost centre vs. profit centre
  • The customer journey
  • Working in the cloud
  • How to choose the best equipment, software etc. for your company`s needs?
Download the form here and submit your application to speak at the “Oh, The Places We`ll Go!” Conference

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Tel: 010 003 0020

CAPE TOWN
Tel: 021 856 3871

info@ccmg.org.za