Gateway Hotel, Durban, Wednesday 15 November 2017

AGENDA

7:30 – 8:30 Registration

8:30 – 9:15
Enabling Business though Talent – The Age of the Multipotentialite
Janine Letizia
Quest

9:15 – 10:00
Gen Blending
Alison Godenir
Onion  

10:00 -10:30 Tea

10:30 – 11:15
Unpacking the latest Customer Service Trends and Industry Diagnostics
Sarina de Beer
Ask Afrika  

11:15 – 12:00
Positioning your Professional Body as the acceptable voice for Self-Governance
Dr. Ivor Blumenthal
ArkKonsult

12:00 – 13:00 Lunch

13:00 – 13:45
The importance of effective motivation and remuneration strategies to achieve optimal contact centre performance.
Callforce  

13:45 – 14:30
The Global Employee Engagement Crisis
Richard Nefdt
Reality Check Strategies

14:30 – 15:00 Tea

 15:00 – 15:45
Are we really listening to our customers?
Corey Springett
ATIO Interactive  

15:45 – 16:30
Knowing me is knowing how
Michael Goliath
Primeserv Corporate Solutions  

16:30 – 17:15
Critical Thinking
Dr. Wynand Goosen
SkillzBook

16:30 – 17:30 Networking & Cocktails