15 November 2017

After successful, jam-packed conferences and expos in Cape Town and Johannesburg, Durban, here we come!



28-29 August 2017

2 days, 2 streams packed with relevant high quality information, access to best practices, shared experience and professional networking.

Cape Town

24 May 2017

We visited the Mother City to find new ways to translate customer insight into profitable strategies

The Dr. Seuss themed CCMG Conference titled “Oh, the Places We`ll Go” is the premier event of 2017 for South African Contact Centre professionals. It presents the latest insights from the country’s leading industry experts who provide evidence and experience based solutions, techniques and know-how.

Discover new strategies to transform your business and deliver customer experience that is personal, efficient, engaging and consistent across every communication channel — experience that builds lasting loyalty.

2017 Conference Photos

“Oh the Places We’ll Go!”


Mpho, 2016
“I learned what’s new, what’s hot, and what’s actually going to work in the future in the Contact Centre industry.”
Jamima, 2016
“I was so inspired! Couldn’t wait to get back to work the next day!”


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.


Tel: 010 003 0020