Sometimes we do not have to look further for inspiration and motivation than our own doorstep. Transformation and innovation - the two strongest forces that drive the Contact Centre industry are the same energies molding the African economic, political and social landscape.We have dedicated 2019 to the theme of AFRICA RISING – rising as a continent, as a people and certainly as a Contact Centre powerhouse. Africa has so much potential! It is home to several influential forces and it is time to make the Contact Centre Industry one of them. We have the mental and moral strength to face difficulties and challenges and to rise above them. We have the people, the technology and the knowledge to excel in tough competition. Our firmness of purpose is unquestionable as we progress onto international markets.
Do we, the Contact Centre Industry, hear the call?
Do we realise the time is now?
SUBMIT A PRESENTATION ABSTRACT FOR THE 2-DAY AFRICA RISING CONTACT CENTRE CONFERENCE 2019
Johannesburg 7-8 November 2019
Deadline for submission of abstracts: 15 March 2019
Notification: 15 April 2019
Reviewers: CCMG Advisory Board members
Submit abstracts: https://www.ccmg.org.za/page/2019callforspeakers
Very interesting and relevant topics
Fatima Ely – Fairheads Benefit Services
The event was fantastic, I enjoyed and learnt a lot from each and every speaker
Zukiswa Nteyi – Tower Group
The variety of speakers were good and very interesting – some valuable insights
Colleen Piedt – Old Mutual
Sarina, Richard and Alison’s talks were really engaging and interesting. Great Work! Adam’s session was super, very clever 🙂
Melissa Kruger – IQ Business
Very informative, eye opening, a lot of take a ways
Martin Chetty – Aegis
It was a helpful event, I learned a lot from technology, different generations and gaming implementation
Bafana Mlangeni – Harambee
The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.
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