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The CCMG National Conference 2024 heralds the return of the most prestigious Contact Centre industry events of the year in person, after we went virtual during The Covid period.

One of the most prestigious Contact Centre Industry events of the year.

Innovation & Inspiration

Building on the success of South Africa being recognized as the best offshore “Destination of Choice” in the world on many occasions, we aim to celebrate the success and recognise excellence in our industry by presenting the most up to date information at the conferences and rewarding individuals and organisations that have turned trials into triumph, pushed boundaries, and inspired others and by doing so emerged as the industry’s true contact centre heroes.


08:00 – 17:00

24 April 2024

We will explore the following topics;

  • Mental Wellness / Wellness / Balance
  • The Hybrid working model
  • South Africa as an Outsourced/Offshore destination and why it works
  • Creating Careers – the how and why and what is effective
  • Benchmarks – Best Practice etc
  • Diversity and Inclusion
  • Innovation – case studies / things people are doing differently