THE PREMIER CONTACT CENTRE CONFERENCE IN AFRICA

Johannesburg 7-8 November 2019

Sometimes we do not have to look further for inspiration and motivation than our own doorstep. Transformation and innovation - the two strongest forces that drive the Contact Centre industry are the same energies molding the African economic, political and social landscape.

We have dedicated 2019 to the theme of AFRICA RISING – rising as a continent, as a people and certainly as a Contact Centre powerhouse. Africa has so much potential! It is home to several influential forces and it is time to make the Contact Centre Industry one of them. We have the mental and moral strength to face difficulties and challenges and to rise above them. We have the people, the technology and the knowledge to excel in tough competition. Our firmness of purpose is unquestionable as we progress onto international markets.

Do we, the Contact Centre Industry, hear the call?
Do we realise the time is now?
Africa, rise!

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Africa Rising

Africa Rising

Sometimes we do not have to look further for inspiration and motivation than our own doorstep. Transformation and innovation – the two strongest forces that drive the Contact Centre industry are the same energies molding the African economic, political and social landscape.

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Call for Speakers

SUBMIT A PRESENTATION ABSTRACT FOR THE 2-DAY AFRICA RISING CONTACT CENTRE CONFERENCE 2019
Johannesburg 7-8 November 2019

Deadline for submission of abstracts: 15 March 2019
Notification: 15 April 2019
Reviewers: CCMG Advisory Board members
Submit abstracts: https://www.ccmg.org.za/page/2019callforspeakers

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Feedback from the Cape Town Conference

Very interesting and relevant topics
Fatima Ely – Fairheads Benefit Services

The event was fantastic, I enjoyed and learnt a lot from each and every speaker
Zukiswa Nteyi – Tower Group

The variety of speakers were good and very interesting – some valuable insights
Colleen Piedt – Old Mutual

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Feedback from the Johannesburg Conference Event on 22 & 23 August 2018

Sarina, Richard and Alison’s talks were really engaging and interesting. Great Work! Adam’s session was super, very clever 🙂
Melissa Kruger – IQ Business

Very informative, eye opening, a lot of take a ways
Martin Chetty – Aegis

It was a helpful event, I learned a lot from technology, different generations and gaming implementation
Bafana Mlangeni – Harambee

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Call for Speakers

We invite you to join us on this journey and share your wealth of knowledge as a speaker at the "Africa Rising" Contact Centre Conference and Expo on 7-8 November 2019 in Johannesburg.

Be part of the success

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Continuity SA, 308 Kent Avenue, Randburg
011 438 6590

CAPE TOWN
12 Amaryllis Street, Gordons Bay
021 856 3871