Johannesburg

28-29 August 2017
2 days, 2 streams packed with relevant high quality information, access to best practices, shared experience and professional networking.

Book your seat

Cape Town

24 May 2017
We visited the Mother City to find new ways to translate customer insight into profitable strategies
The Dr. Seuss themed CCMG Conference titled "Oh, the Places We`ll Go" is the premier event of 2017 for South African Contact Centre professionals. It presents the latest insights from the country’s leading industry experts who provide evidence and experience based solutions, techniques and know-how.

Discover new strategies to transform your business and deliver customer experience that is personal, efficient, engaging and consistent across every communication channel — experience that builds lasting loyalty.

Our Partners

Sponsor the Conference

Put your business in the spotlight. Build your reputation and credability by aligning your brand with the Professional Body of the Contact Centre Industry. Access decision makers directly with your solutions.

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Recommend a Speaker

Do you have a topic of interest for the Contact Centre industry? Do you know an expert in technology, leadership and motivation, future trends or customer service that could contribute to the Conference? Speaker applications are open!

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Register to Attend

Book your seat at the most reputable event of the South African Contact Centre Industry in 2017 in Johannesburg. Keep up to date with the latest, hottest trends that are shaping the way you will do business in the future.

Book: Joburg

Who should Attend?

  • CONTACT CENTRE DIRECTORS, who require information for strategic planning
  • CONTACT CENTRE MANAGERS, looking for solutions to streamline operations and increase performance
  • PROCUREMENT SPECIALISTS, hunting for ideas to equip their Contact Centres with the latest technology and business solutions
  • CRM AND SERVICE QUALITY SPECIALISTS, responsible for delivering exceptional customer experience
  • HR MANAGERS, wanting to recruit, retain and nurture the best talents
  • FINANCE AND ANALYST GURUS, who are interested in improving financials from enhanced Contact Centre operations
  • MARKETING SPECIALISTS, who aspire to utilise client feedback and data for promotions and product improvement
  • OUTSOURCING/INSOURCING SPECIALISTS
  • ACADEMIA
  • PROFESSIONAL MEDIA
Mpho, 2016
"I learned what’s new, what’s hot, and what’s actually going to work in the future in the Contact Centre industry."
Jamima, 2016
"I was so inspired! Couldn't wait to get back to work the next day!"

What to Expect

Everything has changed...again!

You should expect absolutely everything that you need to know about the latest in Contact Centre technolgy, know-how, customer experience, analytics and staff engagement at the Conference. It’s the place where movers and shakers, innovators, and people who make things happen share their secrets to success and weigh in on current issues effecting the Industry.

It's the only South African Contact Centre conference which lets you peek into the future of the industry and identify those strategies and actions which will propel your business forward.

"Oh, The Places We'll go!" presents evidence and experience, unconventional approaches and the best experts who use case studies to demonstrate how to take your Contact Centres growth to the next level.

Inspired by the ingenious world of Dr. Seuss

"If one observes Dr. Seuss` works carefully one finds that they contain illustrations of management and organisational behaviour which can be interpreted and applied to our modern times – and most certainly to a buzzing environment like the Contact Centre industry."

Why attend?

  • Listen to real life case studies from leading experts
  • Update your knowledge in the latest Contact Centre technologies, tools, processes and people management
  • Gain insight on what future trends will drive the industry
  • Network with industry movers and shakers
  • Learn how to leverage technology for business performance growth
  • Enjoy exclusive, Conference only offers from exhibitors

ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals.

The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG OFFICE

Continuity SA, 308 Kent Avenue, Randburg

Tel: 011 438 6590
Fax: 011 781 3886

CAPE TOWN OFFICE

12 Amaryllis Street, Gordons Bay

Tel: 021 856 3871

CONTACT US