CCMG organizes the most prestigious conferences in South Africa for those professionals who would like to elevate the service they provide to their customers, improve performance and operations while managing people and resources in an optimal way using the latest technology.

Our theme for the 2018 national conference is Star Wars: the wisdom, the teachings, the learning, the competition to survive, alliances and the Force – a power that's all around us, but ultimately in ourselves.

Call for Speakers

The Contact Centre Management Group invites you to: Submit a Presentation Abstract for the “Star Wars” themed National Conference Tour 2018

With the increased importance of customer satisfaction, loyalty, retention, profitability and the constant (r)evolution of Contact Centres, the CCMG Conferences are vital in providing information and knowledge to succeed in today’s demanding environments.

The CCMG is interested in showcasing your unique experience, knowledge and expertise to better the skills of its members and welcomes your contribution as a speaker to this exciting national conference in 2018 which will be held in the following venues:

  • Johannesburg, June
  • Cape Town, September
  • Durban, November

If you are interested in sharing your expertise with the movers and shakers of the South African Contact Centre arena, please complete the speaker form below in full and email to:

Speaker Presentation Submission Form

Deadline for submission of abstracts: 28 February 2018
Notification: 28 March 2018
Reviewers: CCMG Advisory Board members

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The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

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