Conference attendees get the inside scoop on customer experience, metrics, organizational culture, leadership, operational and technological efficiency and future trends.

Having seen the impact this knowledge-packed conference is making on the managers of Contact Centres in such fast changing business environment, we dig deep to keep participants Up-To-Date with trends and and Ahead-Of-Time with information on how to provide flawless customer service with motivated, diverse teams in the Contact Centre industry.

The CCMG Conferences bring Contact Centre professionals fresh perspectives, real-life case studies and inspirational keynotes on the following topics:

  • PEOPLE MANAGEMENT, leadership and organizational excellence
  • EMERGING TECHNOLOGY, solutions for the omni-channel Contact Centre
  • PROCESS OPTIMIZATIONS, analytics, ROI and big data
  • CX, customer journey mapping, loyalty and retention, customer satisfaction

Delegate Feedback

"On behalf of the Eskomites, thank you for inviting us to attend the conference. It was a special event especially for my staff who were able to learn and network in a great environment."

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ABOUT THE CCMG

The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

JOHANNESBURG
Continuity SA, 308 Kent Avenue, Randburg
011 438 6590

CAPE TOWN
12 Amaryllis Street, Gordons Bay
021 856 3871