The CCMG Contact Centre Conference Tour 2018

The CCMG Contact Centre Conference Tour 2018

The CCMG Contact Centre Conference Tour 2018 is a first-rate platform to connect and network with decision makers and influencers, and to reinforce your position as a major player in the industry.

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The CCMG annual Conference Tour is the most prestigious industry event series in South Africa focused on bringing Contact Centre professionals the latest trends, cutting edge technologies and international best practices coupled with real-life success stories and answers to pressing industry issues.

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CCMG organizes the most prestigious conferences in South Africa for those professionals who would like to elevate the service they provide to their customers, improve performance and operations while managing people and resources in an optimal way using the latest technology.

Our theme for the 2018 national conference is Star Wars: the wisdom, the teachings, the learning, the competition to survive, alliances and the Force – a power that's all around us, but ultimately in ourselves.


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

Continuity SA, 308 Kent Avenue, Randburg
011 438 6590

12 Amaryllis Street, Gordons Bay
021 856 3871