Get the inside scoop on customer experience, metrics, organizational culture, leadership, operational and technological efficiency and future trends. Grow as a professional on your hero's journey and lead your team to Jedi mastery.

What delegates are saying:

"On behalf of the Eskomites, thank you for inviting us to attend the conference. It was a special event especially for my staff who were able to learn and network in a great environment."

Cape Town

26 September 2018

President Hotel
4 Alexander Road, Bantry Bay
Cape Town, South Africa, 8001

Conference Brochure


8 November 2018

aha Gateway Hotel
Centenary Blvd & Twilight Dr,
Umhlanga Ridge, Umhlanga

Conference Brochure


The CCMG is the Professional Body of the Contact Centre industry in South Africa and represents over 2,006 Contact Centres, 22,500 top and middle managers and 10,000 agent level individuals. The CCMG contributes to the professional growth of businesses and professionals within the Contact Centre industry, providing a forum for knowledge sharing and networking to empower and transform its members, while building on service excellence and continuous improvement within the industry.

Continuity SA, 308 Kent Avenue, Randburg
011 438 6590

12 Amaryllis Street, Gordons Bay
021 856 3871